Like many rapidly growing software companies, Jotform has likely made a strategic decision to prioritize specific customers and support requests based on plan level. To be fair, providing world-class support to over 20 million users, many of whom use Jotform’s free plan, is a tall order for any SaaS company. One Jotform user noted, “I have been trying to address a problem for weeks without any help.” In fact, some users have critiqued Jotform’s support for its lack of timely assistance in resolving issues. While I cannot comment on Jotform’s customer support from personal experience, it is an area that often gets quite a bit of attention. Challenges with Jotform’s customer support However, for marketers directing traffic to their forms where the stakes are higher, these missing elements become a much bigger concern.
0 Comments
Leave a Reply. |